My Tickets

Website Login Issues

Active
Support Created: 15 May 2023

I'm unable to login to my account despite entering the correct credentials. The system shows "invalid credentials" error every time I try to access my dashboard.

Bulk Order Quotation

Finished
Get Quotation Created: 02 May 2023

Request for quotation for 500 units of ceramic tiles (Model: CT-4567) for our upcoming project. Need delivery to Erbil by end of month.

Checkout Page Error

Active
Bug Report Created: 28 Apr 2023

When trying to checkout, the page crashes after entering payment details. Error occurs specifically when selecting "Credit Card" as payment method.

Return Policy Question

Finished
General Created: 12 Apr 2023

I would like to understand your return policy for damaged goods. Specifically, what is the timeframe for reporting damaged items received?

Mobile App Feedback

Active
Feedback Created: 05 Apr 2023

The new mobile app is great but I'm having trouble navigating between product categories. Would suggest adding a more visible menu button.

Order Tracking Problem

Finished
Support Created: 22 Mar 2023

My order #ORD-2023-456 shows as delivered but I haven't received it. The tracking information hasn't updated in 5 days.